Business Letters Library – Apology for Accounting Errors and Past Due Notices

 

51. Apology and Replacement of Damaged Goods

52. Apology and Request for Extension of Time to Deliver Goods

53. Apology and Tender of Compensation

54. Apology for Accounting Errors and Past Due Notices

55. Apology for Delay of Refund

56. Apology for Delayed Response and Request for Meeting

57. Apology for Not Crediting Payment from Prompt Payer

58. Apology for Not Crediting Payment

59. Apology for Overshippment

60. Apology for Poor Service Rating on Customer Questionaire

61. Apology to Customer for Accounting Error

62. Apology to Receiver of NSF Check

63. Application for Licence Form

64. Appointment for Employment Interview and Testing

65. Appointment for Testing

66. Assignment and Transfer of Stock Certificate Form

67. Assignment of Accounts Receivable [With Non-Recourse] Form

68. Assignment of Accounts Receivable [With Recourse] Form

69. Assignment of Contract Form

70. Assignment of Copyright Form

71. Assignment of Deed of Trust Form

72. Assignment of Income Form

73. Assignment of Lease Form

74. Assignment of Lien Form

75. Assignment of Literary Property Form

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Dear

You deserve an explanation for what went wrong in our accounting department, and I hope that this letter will serve to resolve our recent difficulties.

I know that you can appreciate the fact that it has taken some time to find out exactly what occurred, and, therefore, please accept our apologies for the delay in
this response.

Apparently, your payment was received in a timely fashion, but it was credited to an account which bears a similar name to yours. Therefore, we commenced sending you our standard notices requesting payment, in keeping with our routine policy. Even after the posting error was rectified, our accounting department failed to notify our credit department, which is why you continued to receive our correspondence demanding payment.

I know how exasperating this has been for you and I am deeply sorry that it has taken so long to straighten out this problem. While there is a procedure within our firm
to preclude this type of error from occuring, we are reinforcing this procedure.

You have been a valued customer of ours for a long time and we appreciate your affording us the opportunity to serve you. You may rest assured that this problem will not surface again.



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