Business Letters Library – apology letter for shipping incorrect quantity

 

26. Advice to Customer of Unexpected Delay in Shipment

27. Affidavit for Lost, Stolen, Destroyed Stock Certificate Form

28. Affidavit No Lien Form

29. Agreement to Compromise Debt

30. Agreement to Extend Debt Payment

31. Amendment to Lease

32. Announcement of Aditional Location

33. Announcement of Business Name Change

34. Announcement of Catalog Price Reductions

35. Announcement of Change of Address for Billing

36. Announcement of Change of Address

37. Announcement of Clearance Sale

38. Announcement of Free Delivery Limitations Change

39. Announcement of New Area Representative Visit

40. Announcement of New Area Representative

41. Announcement of New Business Opening

42. Announcement of New Discount

43. Announcement of New Pricing Policy

44. Announcement of New Shipment Arrival

45. Announcement of New Partmership Buyout

46. Announcement of Price Increase

47. Announcement of Price Reduction

48. Announcement of Special Discount Offer

49. Apology and Proposal on Overshipped Merchandise

50. Apology after Cancellation of Order

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Apology and Proposal
on Overshipped Merchandise



Dear ________________,


In deference to your valuable time, I would like to get straight to the point and say that we were wrong.

Your purchase order clearly stated 30 cases. The shipment of 60 cases was our error. Meanwhile, there are two options available at this time; you can keep the additional merchandise and we will bill you thirty days from now, or we will arrange to have it picked up at your loading dock and issue a credit to you. Please let me know of your preference.

We will do everything in our power to ensure that this type of error does not occur again. Thank you for your understanding. If I can be of any assistance in any way,
please do not hesitate to call on me.


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