Business Letters Library – apology to customer

 

26. Advice to Customer of Unexpected Delay in Shipment

27. Affidavit for Lost, Stolen, Destroyed Stock Certificate Form

28. Affidavit No Lien Form

29. Agreement to Compromise Debt

30. Agreement to Extend Debt Payment

31. Amendment to Lease

32. Announcement of Aditional Location

33. Announcement of Business Name Change

34. Announcement of Catalog Price Reductions

35. Announcement of Change of Address for Billing

36. Announcement of Change of Address

37. Announcement of Clearance Sale

38. Announcement of Free Delivery Limitations Change

39. Announcement of New Area Representative Visit

40. Announcement of New Area Representative

41. Announcement of New Business Opening

42. Announcement of New Discount

43. Announcement of New Pricing Policy

44. Announcement of New Shipment Arrival

45. Announcement of New Partmership Buyout

46. Announcement of Price Increase

47. Announcement of Price Reduction

48. Announcement of Special Discount Offer

49. Apology and Proposal on Overshipped Merchandise

50. Apology after Cancellation of Order

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Apology after Cancellation of Order



Dear ________________,


This is to acknowledge receipt of your letter of [date] in which you set forth your reasons for cancelling your purchase order #

I am very sorry about the misunderstanding that led to this cancellation and have taken the matter up with management in order to ensure that a problem of this nature does not occur again.

As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our apology.


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